Responsible Game

 
BGB Casinos is committed to promote responsible gaming as a policy of customer care and social responsibility. We believe that it is our responsibility, to make sure that our customers enjoy betting on our site, while remaining fully aware of the social and financial damages related to the problem of gambling.
 
Maintain control
Gambling should be treated as a simple leisure activity and certainly not a way to earn money. While for the majority of the population the game is just a leisure with which to spend what you can afford, for others it is more difficult. In order to keep your playing habits under control, we suggest you to keep the following points in mind:
 
* Play with moderation and experience it as a form of recreation and not a way to make money
* Avoid chasing losses: tomorrow is another day.
* Play only when you can afford to cover losses
* Keep in mind how much time you play and how much money you spend.
* If you need to take a break from the game, you can auto exclude yourself from one or all our    
   products by contacting the support service at: support@bgbcasinos.com 
 
Have you got a problem?
If you fear that the game has a negative impact in your life or in someone else life, the questions below may help you to find out if it is so
 
1. Does the game stop you from attending work or university?
2. Do you play to pass the time or to escape from boredom?
3. Do you play alone for long periods?
4. Have you ever been criticized because you play?
5. Have you lost interest in your family, friends or in your hobbies because of the game?
6. Have you ever lied about the amount of time and money you spend playing?
7. Have you lied, stolen or borrowed to allow you to keep your gaming habits?
8. Are you reluctant to spend the "game money" in anything else?
9. Have you ever played up to lose all the money?
10. After losing, do you feel that you have to try again as soon as possible to win the money you had loss?
11. If you run out of money while playing you feel lost, desperate and want to start playing again soon?
12. Do arguments, frustrations or disappointments make you want to play?
13. Does the game make you depressed or even suicidal?
 
If in the majority of the questions the answer is "yes", there are more possibilities that you are having gambling problems. To talk with someone who can support you and advise you, contact one of the organizations whose details are listed below in the Gambling Counselling Organizations section.
 
Deposit limits
To assist our players in responsible gaming, BGB Casinos has a Deposit Limit option within the account of each client, which can be accessed from your "My Account" at “Settings” section, follows “Account Settings”. Limits can be changed at any time. While a limit decrease has immediate effect, a limit increase will require a reflection time before activation, to avoid hasty decisions.
If you need any further requests or assistance, please contact our Support.
 
Self-Exclusion
In case you need to take a break from gambling, we provide a self-exclusion function that can be activated by the client within the "My Account" area or by contacting the Support. Self-exclusion requires your account to remain closed for a minimum period of 6 months, in which it will not be reactivated for any reason. This is the standard period for self-exclusion from your account. A written request is required (after 6 months have passed) to consider re-opening the account.
The BGB Casinos site also allows customers to block their access to individual games (sports bets, casinos and games) through "My Account" or by contacting Support.
If you are considering self-exclusion remember to contact all the gaming companies with which you have an account and request self-exclusion with them too. We also recommend you to consider installing a software that prevents you from accessing to gambling websites. Take a look at the filter system at the bottom of the page.
 
Game by minors
For anyone under the age of 18, it is illegal to open an account or play in BGB Casinos.
BGB Casinos takes his responsibilities seriously into consideration. We check the age checks of all players who use payment methods, also available for minors as well as random checks on those using different methods.
Warning: all minors who will be discovered to use the site will be seized of any winnings and may be reported to the police.
 
Filter system
The filtering solutions allow parents to regulate access to the Internet, based on selected criteria. Parents can use filters to prevent their children from accessing, among other things, gambling websites.